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“Safety is no accident.” It is not a coincidence that this slogan appears often in FAA literature, correspondence and advisory circulars. It is a frequent reminder to all of us that reliability and safety in aviation is a team effort and that all individuals are responsible for doing their part towards the maintenance of a safe flying environment. Presents aviation safety in the TQM framework of customer focus, continuous process improvement and total involvement. Identifies customers at various levels and illustrates, with examples, how continuous improvement occurs. Highlights the mechanism in place which helps ensure these improvements. Shows that total involvement yields safety, reliability and quality in the aviation services that we receive today. Discusses the presence and prevalence of TQM in various sectors of aviation and suggests that further continual improvements are still needed in today’s aviation.

Discusses musculoskeletal stress as a result of sedentary work, which has been and still is a problem in workplaces. Simple, quick exercises may be a low‐cost solution to this problem. Provides an account of an investigation, the aim of which was to determine employees′ preference about and the status of such exercise programmes in local businesses. A questionnaire was administered to 203 employees engaged in sedentary work in 21 south‐east Louisiana businesses. The results show that many office, managerial and technical employees suffer musculoskeletal discomfort and pain and that they are interested in relieving this discomfort by participating in an exercise programme. Very few of their companies, however, provide formal exercise programmes. Regarding establishing an exercise programme, respondents indicated preference for exercises targeted on specific parts of the body and do not desire to be prompted by computer software.